Specialist Surfacing Ltd
Privacy Policy

Introduction

Specialist Surfacing Limited is committed to protecting your privacy when you use our services, website or contactus. In this policy we explain how and why we collect your information and what we do with it.

Collecting Personal Information

We may collect data from you in a variety of ways: -

  • Information that you provide by filling in forms, including via our website or submitting an enquiry.
  • Supplied in written correspondence, including email;
  • Supplied during telephone conversations.

We may also obtain information from third parties, if this is permitted by law. We may also use legal public sourcesto obtain information about you. This information will only be sourced in accordance with the General DataProtection Regulation (GDPR).

We may automatically collect non-personal information about you (such as the type of Internet browser or deviceyou are using) when you use our website(s) or online services. You cannot be identified from this information and itis only used to assist us in provide an effective online service.

Why we Collect Personal Data

We collect and process your personal data only for those reasons allowed by law. These reasons include: -

  • In order that we may comply with any legal obligation we have;
  • In order that we comply with our duties and exercising our rights under a contract with you;
  • In pursuit of our legitimate interests;
  • Where we have your consent to the processing.

Sharing Information

We will keep information about you confidential and secure. We will never share personal data with any third party unless we have a lawful basis for doing so. We will never share your data with third parties for marketing purposes. When we share data with others, we put contractual arrangements and security mechanisms in place to protect the data and to comply with our data protection, confidentiality and security policies. Personal data held by us may be transferred to: -

  • Regulatory authorities like HMRC and other fraud prevention agencies for the purposes of fraud prevention and to comply with any legal and regulatory issues and disclosures;
  • Any legal or crime prevention agencies and/or to satisfy any regulatory request if we have a duty to do so or if the law allows us to do so;
  • Third party organisations that provide applications/ functionality, data processing or IT services to us, to support us in providing our services and to help provide, run and manage our internal IT systems. For example, providers of information technology, cloud based accounting software, identity verification, data, data back-up, security and storage services;
  • Third party organisations that otherwise assist us in providing goods, services or information within our lawful basis for doing so but will never include sharing data for marketing purposes;
  • Auditors, other professional advisers and pension administrators.

Retention of Personal Data

We only ever retain personal information for as long as is necessary and we have retention policies in place to meet these obligations.

We take the security of all the data we hold very seriously. We use a range of measures to keep information safe and secure which may include encryption and other forms of security. We require our staff and any third parties who carry out any work on our behalf to comply with appropriate compliance standards including obligations to protect any information and applying appropriate measures for the use and transfer of information.

We have a framework of policies, procedures and training in place covering data protection, confidentiality and security and regularly review the appropriateness of the measures we have in place to keep the data we hold secure.

It is our policy only to hold your data within the EEA.

Your Rights

You have the right to access any personal information that we process about you and to request information about: -

  • What personal data we hold about you.
  • The purposes of the processing;
  • The categories of personal data concerned;
  • The recipients to whom the personal data has/will be disclosed to;
  • How long we intend to store your personal data for;
  • If we did not collect the data directly from you, information about the source.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible. If there is a valid reason for not doing so, you will be notified.

If you would like your personal data to be removed or the use to be amended, you have the right to request: -

  • That your personal data be erased (deleted) from our records;
  • That the use of your personal data to be restricted in accordance with data protection laws;
  • To be opted out of any direct marketing from us (the marketing material will provide details on how to unsubscribe);
  • To be informed about any automated decision-making that we use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

We will inform you if your request is possible under current regulations and inform you to what extent your request has been processed. Where we are under legal obligation to retain your information, we will clarify the requirements around the extent of data as well as the duration we will continue to hold your personal data. If you would like to make a request around the processing of your personal data, please contact us at dataprotection@specialistsurfacing.co.uk.

If you wish to work with us your personal data is required to process your application and complete the contract of employment.

Further details, questions, or complaints

We hope we have provided you with plenty of information around the processing of your personal data that we undertake and the rights you have over it, however if you have any additional questions or would like more details around any of the points listed above, please contact us at dataprotection@specialistsurfacing.co.uk.

If you are not happy with this notice, believe we have processed your data in an unfair or unjust way or are non-compliant with the relevant data protection laws and you wish to raise a complaint, please contact us and we will carefully consider your complaint and respond to you. You also have the right to lodge a complaint with the supervisory authority the Information Commissioners Office (www.ico.org.uk).